Please reach us at info@alexfin.com if you cannot find an answer to your question.
Setting up an account costs nothing and there is no obligation to use it. The pricing is clear, the rate you deal at is not adjusted in any way and there are no hidden fees.
A currency bought for immediate delivery, is a spot contract. A currency bought for delivery at a later date (up to one year) is a forward contract. Forward contracts can be used to lock in an exchange rate today for a future date.
We only use payment services providers that are FCA regulated payment institutions. Client funds are held in segregated client accounts with tier 1 banks, e.g. Barclays Bank.